Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
clean
spacious
noisy location
dated food
6.8/10
Nice
Rooms
6.6
Location
6.2
Service
8.0
Dining
7.2
Guest reviews
6.8/10
based on 5 reviews
7.4
7.4/10 based on 891 reviews
Oliver
United Kingdom,
April
2024
6.8/10
The hotel had a mix of pros and cons. The rooms, while small and quite far from the reception and smoking area, were surprisingly larger than expected for an older hotel. The service was friendly and professional but struggled to keep up with replacing items at times. The location was convenient for the water park but slightly outside the center of Östersund. The dining options were good overall, with a variety of organic products, yet some items were lacking. The facilities were decent, with some room for improvement.
Rooms
7.0
The rooms, although small, were surprisingly spacious compared to newer hotels I've stayed in. However, they tended to get very hot.
Service
8.0
The service was friendly and professional overall, but there were moments where replacement of items was a bit slow.
Location
6.0
The location was good for the water park and within walking distance of Östersund, albeit slightly outside the city center.
Dining
7.0
The dining experience offered a good selection of organic products, but some essential items were missing.
Facilities
6.0
The hotel's facilities were satisfactory, but there is room for improvement.
David
United Kingdom,
December
2023
6.6/10
The Scandic hotel offers basic, slightly outdated rooms that are sufficient for a short stay. The newly renovated bathroom was surprisingly spacious compared to newer hotels. The service was satisfactory with regular cleaning but struggled with replenishing items promptly. The location, just south of the city near a gas station, is convenient for walking to the city center but not ideal for noise-sensitive guests. The dining experience at the hotel was pleasant with a good selection of both Swedish and international breakfast options.
Rooms
7.0
The rooms are basic and a bit outdated but adequate for a short stay. The bathroom, newly renovated, was much bigger than expected.
Service
6.0
The service was decent, with regular cleaning provided. However, there were delays in replacing items like plates and coffee.
Location
5.0
The hotel is a bit far from the city, next to a gas station, which may not suit all guests despite being within walking distance. The noise level from neighboring areas can be disruptive.
Dining
8.0
The dining experience offered a good selection of both Swedish and international breakfast items. However, some food seemed dated.
Facilities
7.0
The facilities were adequate for a comfortable stay.
clean
noisy location
Marjorie
United Kingdom,
December
2023
7.6/10
The hotel is a mix of positives and negatives. While the rooms were clean and newly renovated, lacking tea and coffee-making facilities was a downside. The service was lovely and helpful, but the dining experience got slammed by too many people at once. The location is convenient, being just south of the city and within walking distance, though being next to a gas station could be better. Overall, a decent stay with both highlights and areas for improvement.
Rooms
8.0
My room, after midnight, was located down a long corridor adjacent to the front desk. It seemed newly renovated, but I missed having tea and coffee-making facilities.
Service
9.0
The service, as in other parts of Sweden, was lovely and helpful. They made sure everything was cleaned and offered services like dry cleaning, housekeeping, and laundry.
Location
7.0
The hotel is just south of the city and within walking distance. It's convenient if you want to be close to the center of Östersund.
Dining
7.0
The dining experience was good, though it wasn't the best I've had at Scandics. They offer a good assortment of both Swedish and international breakfast options, but it could get crowded at busy times.
Facilities
7.0
The facilities were decent, providing the necessary amenities for a comfortable stay.
Jack
United Kingdom,
December
2023
7.4/10
The hotel has a convenient location close to the city and attractions, but was a bit sad during my stay in July 2014 due to some issues. The service was extremely pleasant and helpful, adding to the overall experience, while the dining options were the saving grace for this hotel.
Rooms
7.0
The rooms were pretty basic but nice, and the bathroom was newly renovated.
Service
9.0
The service was extremely pleasant and helpful, making my stay enjoyable.
Location
8.0
The hotel is just to the south of the city but within walking distance, convenient for exploring Östersund.
Dining
7.0
The dining experience was quite good, and it was the only saving grace for this hotel.
Facilities
6.0
The facilities were decent and met my basic needs during the stay.
Mary
United Kingdom,
July
2023
6.0/10
The Scandic hotel was quite small and right next to the road. The rooms were in poor condition, but the service was extremely pleasant and helpful. The location was a bit far from the city and next to a gas station. The dining experience was good, with a good selection of organic products. The facilities were okay overall.
Rooms
5.0
The rooms were in poor condition and quite small, right next to the road.
Service
8.0
The service was extremely pleasant and helpful despite the room conditions.
Location
5.0
The location was a bit far from the city and next to a gas station.
Dining
7.0
The dining experience was good, with a good selection of organic products.
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